Using Voice-Controlled Artificial Intelligence to Transform the Ride-Share Industry
Client: Edwards.ai
Touchpoints: Mobile App, Tablet App
Methods:Stakeholder Interview, Secondary Research, Competitor Analysis, Survey, Directed Storytelling, Interview, Affinity Diagramming, Mind Mapping, Personas, Low-Fidelity Prototyping, User Flow Diagramming, Kano Analysis, Wireframing, Wizard of Oz method, usability testing, High-Fidelity Prototyping
Keeping Alumni Engaged with a Multi-Touchpoint Design Strategy
Client: High Tech Kids
Touchpoints: Website, Emails, Social Media Posts, Event Programs
Methods: Stakeholder Interview, Secondary Research, Competitor Analysis, Survey, Directed Storytelling, Interview, Low-Fidelity Prototyping, Storyboarding, Speed Dating, Desirability Testing, Love Letter/Breakup Letter, High-Fidelity Prototyping
Helping Marginalized Dissertation Students Find the Support they Need
Client: Radical PhD
Touchpoints: Website, Mobile App
Methods: Competitor Audit, Stakeholder Interview, Directed Storytelling, User Journey Mapping, Rapid Prototyping, Project Scoping, Stakeholder Walkthrough, Kano Analysis, High-Fidelity Wireframing
Matching Clients with the Best Hairstylists for their Needs
Client: TopKnott
Touchpoints: Website
Methods: Cognitive Walkthrough, Competitor Audit, Contextual Inquiries, Affinity Diagramming, High-Fidelity Prototyping, Interactive Prototyping
Strategic Thinking for Minnesota’s Environment
Client: Minnesota Environmental Fund
Touchpoints: Mobile App, Logo, Emails, Social Media Posts, Register Displays, Merchandise, Pitches for Partnerships
Methods: Competitor Audit, Secondary Research, Screen-Flow Diagramming, Low-Fidelity Prototyping, Parallel Prototyping, High-Fidelity Prototyping, External Critique, User Journey Mapping, Metrics-Driven Implementation Planning
Helping Parents Find the Resources they Need
Client: Parents Forward
Touchpoints: Website
Methods: Background Desk Research, Usability Review, Affinity Diagraming, Remote User Testing, In-Lab User Testing, Mid-Fidelity Prototyping, Interactive Prototyping